Shipping policy

Thank you for shopping with Whitney Fillip. We specialize in luggage and bag products, and strive to provide professional packaging, accurate order arrangement and reliable shipping services to ensure all goods are delivered intact and efficiently within a specified time frame.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Our team will conduct strict quality checks and protective packaging for all luggage products before shipment to avoid structural damage, surface scratches and accessory loss during transportation.
If we experience a high volume of orders during peak seasons, promotional events or holiday rushes, processing times may be extended. Customers will be officially notified via email if there are any significant delays in order processing and shipment.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout according to the actual size, weight and delivery destination of your luggage products.
Estimated delivery times:
Standard Shipping: 15 business days
Delivery times are estimates and may vary due to carrier operational delays, complex customs clearance procedures, severe weather conditions, logistical scheduling constraints, or local public holidays. The actual delivery time shall be subject to real-time logistics updates.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing exclusive tracking numbers and logistics carrier information for your package.
Tracking details typically become available within 24-48 hours after shipment, as cross-border logistics systems require a certain period to synchronize and display transportation data.

4. Incorrect Address Disclaimer

Please carefully verify that your shipping address, postal code and contact details are accurate and complete at checkout to avoid delivery exceptions.
Whitney Fillip is not responsible for orders misdelivered, returned or undeliverable due to incorrect or incomplete addresses provided by the customer. If a package is returned to our warehouse due to address-related errors, additional reshipping fees will be charged for secondary delivery.

5. Lost or Damaged Packages

Lost Packages:
If your package is confirmed lost in transit or the logistics status stops updating for more than one week, please contact us within 7 days of the expected delivery date. Our customer service team will assist you in launching a logistics inquiry and claim process.
Damaged Items:
If your luggage products arrive with deformed structure, broken accessories, damaged surface or torn outer packaging, please contact us within 48 hours of delivery and provide clear photos of the damaged items and original packaging. We will review the case thoroughly and work to resolve the issue as quickly as possible.

6. Luggage Care and Usage Notice

All luggage and bag products must be used, cleaned and maintained in accordance with the official care instructions attached to each product. Whitney Fillip is not responsible for product damage, wear and failure caused by improper cleaning, incorrect storage, private disassembly, overloading or other human misuse of the products.

7. International Shipping and Customs Notice

For international shipments, customs duties, taxes, or import fees may apply depending on the tariff policies of the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost. We will not bear any extra fees or compensation caused by customs clearance issues.

8. After-sales Service Reminder

We provide standard after-sales support for quality-related issues of luggage products within the valid warranty period. For problems caused by personal use errors or man-made damage, we can only provide paid maintenance services. We adhere to customer-oriented principles to solve every legitimate after-sales demand efficiently.

9. Contact Information

If you have any questions regarding this Shipping Policy, logistics status, order delivery and after-sales problems, please contact us:
Company Name: Whitney Fillip
Phone number: + 907-746-3156
Email: info@allisonyunker.shop
Physical address: 2229 Talbert Ranch Rd, China Spring, TX 76633, United States